13 Timbercrest Dr.
Port Moody, BC V3H 4T6 CANADA
tel - 877.310.7225
world wide distribution.
Canada - Ten Pack Distribution
China- CHT Distributor
Denmark- Active 8 Distribution
+46 (70)9219854
Finland - Active 8 Distribution
+46 (70)9219854
France - Unleaded BMX
33 4 94 53 70 95
Germany - Traffic
+49 (0)221 500057 23
Greece - RideOn Distribution
Norway- Active 8 Distribution
+46 (70)9219854
Poland - Proletaryat BMX
48 600 141 878
Russia - B.O.G. Sport Co.
7 (095) 507 2905
Singapore - Tiong Hin Company Tyre
(65) 62800416
Sweden - Active 8 Distribution
+46 (70)9219854
Taiwan - Iron Horse BMX
Ukraine- Veloplaneta
+00 380 504 02370
USA - Ten Pack Distribution
FAQ & Warranty Info.
MacNeil warranty info
This limited warranty applies to the registered owner with proof of purchase (receipt) and the warranty card must be returned within 30 days of purchase to validate the warranty. All product must be assembled by an authorized MacNeil dealer to validate this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, bending or denting are not covered by this warranty. The purchaser or user assumes all risks associated with the use of this product and MacNeil Bikes will not be responsible for any costs, losses and/or damages incurred as the result of use of this product. Labor and transportation charges are not included. To obtain repairs or replacements within the terms of the warranty, contact

1 year warranty against material defects, workmanship defects, breaks and cracks.
1 year warranty against material defects, workmanship defects, breaks and cracks on all complete bike frames, forks and handlebars from the original date of purchase. Frames, forks, and handlebars must not have been altered, painted, or sandblasted.
90 day warranty on all complete bike components for defects in workmanship from the original date of purchase, backed by a one on one consideration for cases that fall outside of this period.
For all warranty issues, please contact MacNeil via e-mail at -

MacNeil FAQ'S
How do I get stickers and a catalog?
You can send in $3 (please send check or money order only) for some stickers and a catalog. Please address your request to "MacNeil Stickers" The address is on our contact page.
Will MacNeil sponsor me?
A big part of being sponsored is skill level but the biggest part is your attitude to the sport and to your fellow riders, so we usually only sponsor riders that we meet riding and hanging out. That doesn't mean you shouldn't send in a tape. It's a good way to meet us.
Where is the closest MacNeil dealer to me?
We don't have dealer lists for every country because we have distributors in different countries. You can check with the distributor in your country for dealers in your area.
What is the warranty on MacNeil products?
MacNeil products have a 90-day warranty against manufacturer defects.
Can MacNeil make me a custom frame or do a custom paint job?
We do not do any custom frames or paint jobs. We're proud of the fact that the frames we sell are the same frames our team rides.
What is the price of MacNeil parts?
We don't quote retail prices because they vary from country to country. You should contact your local MacNeil dealer to check on prices.
Where are MacNeil products made?
All of the MacNeil products are manufactured in Taiwan.
What is the weight of ...? What is the length of ...?
Questions about the specs of parts can be found in the products section of our website.
I see products on your website that aren't available in my country? How can I get them?
Let your local MacNeil dealer know that you want them. Distributors in different countries choose what to bring in and what not to. If you let your shop know you want a product, they will let the distributor know and if enough people do that then the distributor will probably decide to bring it in.
For all other issues, please contact MacNeil via e-mail at -