MACNEIL BIKES INC.
8575 Government St. Suit 110
Burnaby, BC V3N 4V1 CANADA
info@macneilbmx.com
tel - 604.421.2229
fax - 604.421.2239 world wide distribution.
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FAQ & Warranty Info.
MacNeil warranty info
MacNeil Bikes Inc. (MacNeil) warrants their frames, forks and handle bars to be free from defects in materials and workmanship for its lifetime. MacNeil will repair or replace such product or part thereof which, upon inspection by MacNeil, is found to be defective in materials or workmanship. As a condition to the obligation of MacNeil to replace such product, the product must be returned to MacNeil prepaid together with proof-of-purchase satisfactory to MacNeil.
This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective product and is the sole remedy of the warranty. The warranty does not cover normal wear and tear, misuse or neglect, or modification of the frame, fork and handle bars. MacNeil shall not be responsible for incidental or consequential damages.
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How do I get stickers and a catalog?
You can send in $3 (please send check or money order only) for some stickers and a catalog. Please address your request to "MacNeil Stickers" The address is on our contact page.
Will MacNeil sponsor me?
A big part of being sponsored is skill level but the biggest part is your attitude to the sport and to your fellow riders, so we usually only sponsor riders that we meet riding and hanging out. That doesn't mean you shouldn't send in a tape. It's a good way to meet us.
Where is the closest MacNeil dealer to me?
We don't have dealer lists for every country because we have distributors in different countries. You can check with the distributor in your country for dealers in your area.
What is the warranty on MacNeil products?
MacNeil products have a 90-day warranty against manufacturer and material defects. Frams, forks, and bars have a lifetime warranty. Check out the top of the page for all the info.
Can MacNeil make me a custom frame or do a custom paint job?
We do not do any custom frames or paint jobs. We're proud of the fact that the frames we sell are the same frames our team rides
What is the price of MacNeil parts?
We don't quote retail prices because they vary from country to country. You should contact your local MacNeil dealer to check on prices.
Where are MacNeil products made?
All of the MacNeil products are manufactured in Taiwan.
What is the weight of ...? What is the length of ...?
Questions about the specs of parts can be found in the products section of our website.
I see products on your website that aren't available in my country? How can I get them?
Let your local MacNeil dealer know that you want them. Distributors in different countries choose what to bring in and what not to. If you let your shop know you want a product, they will let the distributor know and if enough people do that then the distributor will probably decide to bring it in.
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USA - Seattle Bikes Supply
CANADA - Ten Pack Distribution 
United Kingdom - Seventies Distribution
France - Sunex Distribution
Australia - TripleSix Distribution
Germany - Country Bikes
Japan - Zen Distribution
Netherlands - SC Distribution
Belgium - SC Distribution
Portugal - Milhinhos Freestyle Only
Taiwan - Iron Horse BMX
South Africa - BMX Distro
Singapore - Tiong Hin Company Tyre
Israel - Israel BMX
Greece - Dark Riders
Hungary - Velvart Bike Co.
Poland - Proletaryat BMX
Russia - B.O.G. Sport Co.
Estonia - OÜ V. Kase
Norway- Active 8 Distribution
Sweden - Active 8 Distribution
Finland - Active 8 Distribution
Denmark- Active 8 Distribution
Spain- Rapit
Czech Republic- Katmar Bike Center
Slovak Republic- Katmar Bike Center
Ukraine- Velotrade Ltd
Brasil- Atitude Bike
Turkey- Darkside Distribution